Refund policy
Returns Policy for ready-made items
At Conkers & Thread, I want you to love your purchase. If for any reason you are not completely satisfied with your ready-made, non-sale garment, I am happy to offer a return or exchange under the following conditions:
1. Eligibility for Returns and Exchanges
Items must be returned within 7 days of receiving your order.
Items must be unused, unworn, unwashed, and in their original condition, with all tags attached.
The item must not have any makeup stains, perfume, or other signs of wear.
Sale items are final sale and cannot be returned or exchanged.
2. How to return an item
Contact me at rebecca@conkersandthread.co.uk within 7 days of receiving your order to request a return.
Please provide your order number and reason for return.
Once your return is approved, you will receive instructions on where to send the item.
Customers are responsible for return shipping costs. I recommend using a tracked service, as I can't accept responsibility for lost returns.
3. Refunds & Processing
Once I receive and inspect the returned item, I will process your refund within 7 business days to your original payment method.
Original shipping costs are non-refundable.
4. Exchanges
If you would like to exchange your item for a different size or style, please contact me to check availability.
5. Faulty or Incorrect Items
If you receive a faulty item, please contact me within 7 days with photos and details of the issue. I will arrange a replacement or full refund at no extra cost to you.
By purchasing from Conkers & Thread, you agree to this returns policy.
Returns Policy for custom-made items.
I take great care in crafting custom-made items according to the specification we agreed during the ordering process. Due to the individual nature of these items, I have the following returns policy in place:
1. No returns or exchanges
As each custom-made item is uniquely created based on your specifications, I do not accept returns or exchanges unless the item is defective or incorrect due to an error on my part.
2. Order Cancellations & Changes
Once construction has begun, I cannot accept cancellations or modifications to your order.If you need to make changes, please contact me within 24 hours of sending your items to me to see if adjustments can be made.
3. Defective or incorrect Items
If you receive an item that is faulty or does not match your confirmed order details, please follow these steps:
Contact me within 3 days of receiving your order.
Provide clear photos and a description of the issue.
If the issue is verified, I will offer a replacement or necessary alterations at no additional cost.
4. Shipping Issues
I am not responsible for delays or damage caused during shipping. However, I will assist in filing claims with the carrier if necessary.
By placing an order, you agree to this policy. If you have any questions, feel free to contact me before making a purchase.